QR
Find your QR ticket
Open the QR portal with the checkout email and order number. Customer accounts use the same email to show ticket orders.
Ticket support
QR help and order support
Use the checkout email and order number so ticket issues can be traced quickly.Ticket support is handled by the Euphoria team. Payment runs through Shopify; QR generation and scan validation run through the Euphoria ticket app.
QR portal
Missing
I cannot find my ticket
Check the payment confirmation, spam folder, and account email first. If the order is paid and the QR is still missing, send the order number to support.
Order
Name or email issue
Send the order number, checkout email, and the corrected details. The team can trace the order faster when those details stay together.
Door
At the entrance
Open the large QR before entry and keep screen brightness high. The door team validates the code once; reused or wrong-event codes are rejected.