Ticket support

QR help and order support

Use the checkout email and order number so ticket issues can be traced quickly.

Ticket support is handled by the Euphoria team. Payment runs through Shopify; QR generation and scan validation run through the Euphoria ticket app.

QR

Find your QR ticket

Open the QR portal with the checkout email and order number. Customer accounts use the same email to show ticket orders.
QR portal

Missing

I cannot find my ticket

Check the payment confirmation, spam folder, and account email first. If the order is paid and the QR is still missing, send the order number to support.
Email support

Order

Name or email issue

Send the order number, checkout email, and the corrected details. The team can trace the order faster when those details stay together.
Contact

Door

At the entrance

Open the large QR before entry and keep screen brightness high. The door team validates the code once; reused or wrong-event codes are rejected.
My account